Community Services & Quality Assurance - Rainy River District
The Community Services and Quality Assurance team is one of the four main service streams at Family and Children's Services. It is host to a number of programs and services, including the following:
This program has been offered to parents separating and divorcing who are experiencing difficultly exchanging their children since 1992. A full-time coordinator is available to arrange supervised visits and exchanges with fully trained staff. These visits and exchanges are offered in a safe, neutral and child-friendly setting.
Family Centred Conferencing Program
Designed to bring together family, extended family, supports and service providers, FCC is a relatively new program at Family and Children's Services. Based on the principles of Family Group Decision Making, this method of case management brings family and others in involved with children together to plan for children involved with the agency.
Public Relations/Community Education
FACS offers a large variety of programs and services. We seek to constantly let the public and community members know about them through our website, newsletter and other means. An internal Public Relations Committee meets on a regular basis to work on initiatives to inform our community. This Committee has supported an number of community based programs for several years, such as Project Safe Halloween.
Community Liaison
FACS has a staff member dedicated to working with community partners to better serve the children, youth and families of the Rainy River District. We have agreements with the local school boards, police services, fire services, health care agencies, and Integrated Services Northwest to ensure we are working well together.
Quality Assurance
FACS believes that quality is the cornerstone of any organization. As such, we continually seek to gain input into how we can improve our services through surveys and other means. There is an internal group called the Service Excellence Committee that meets regularly to find ways of continually improving the way we operate. FACS also has a formal complaint process for clients who feel their issues have not been resolved at an informal level.
For further information please contact one of our offices.